We believe very strongly in our customers right to privacy. Our customer records are not for sale or trade, and we will not disclose our customer data to any third party except as may be required by law.
When you purchase one of our products, we collect only enough information to allow us to charge your credit card, and make sure that we can deliver your purchase. Any information that you provide to us in the course of interacting with our sales department is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number). Credit Card information is never stored.
As is standard practice across the ecommerce industry, some of the features on the our website require the use of "cookies." Cookies are small text files that are stored on your computer and are placed there by the website that you have visited. They are "text" files and as such cannot contain viruses or harm your computer in any way.
Authenticate your access to the site,
Enhance your experience using our website,
Personalise the service you receive.
All web browsers contain the facility to disable the collection of cookies. If your browser has this enabled then you can still use our website but some features will not work.
No Spam, not now, not ever! You will receive e-mails from us to inform you of the progress of your order and, if you have subscribed to our newsletter, emails from time to time informing you of new products, special offers etc. These emails will cease if you no longer wish to subscribe to them and information on how to un-subscribe will be contained in each email.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Philip Bourne Ltd Cuckmere Chantry Close Nailsea BRISTOL BS48 4FN.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.